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Thank you for shopping with us! We want you to be completely satisfied with your cosmetics purchase. Please review our Returns & Exchanges policy below:

Eligibility for Returns and Exchanges:

  • We accept returns and exchanges for unused, unopened, and undamaged cosmetics products within 24 hours from the date of purchase.
    • Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

Return Process:

  • To initiate a return, please contact our customer service team within the specified return period. They will guide you through the process and provide you with a return authorization if applicable.
    • Cosmetics products must be returned in their original packaging and include all accessories, inserts, and any promotional items received with the purchase.

Refund Options:

For eligible returns, we offer the following refund options: a) Refund to the original payment method: The purchase amount, minus any applicable fees, will be refunded back to the original payment method used for the purchase. b) Store credit: If preferred, we can issue a store credit equivalent to the purchase amount, which can be used towards future purchases.

Exchanges:

  • If you wish to exchange a cosmetics product for a different shade, color, or product, please contact our customer service team to arrange the exchange.
    • Exchanges are subject to product availability. In case the requested item is out of stock, we will provide alternative options or process a refund or store credit as per your preference.

Non-Returnable and Non-Exchangeable Items:

For hygiene and safety reasons, certain items are non-returnable and non-exchangeable. These may include opened or used cosmetics products, makeup brushes, or any product that cannot be resold due to health and safety regulations.

Damaged or Defective Products:

If you receive a damaged or defective cosmetics product, please contact our customer service team immediately. We will arrange for a replacement, refund, or store credit, based on your preference and product availability.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a traceable shipping method to ensure safe and documented return delivery.

Final Sale Items:

Certain products may be labeled as “final sale” and are not eligible for returns or exchanges. This information will be clearly indicated at the time of purchase.

Policy Changes:

We reserve the right to update or modify our Returns & Exchanges policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or notifying customers through other channels.

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